Frequently Asked Questions

• Currently, this is a drop-off only service, with all services handled in store. We are working on an online option.
• The sign up/log in portal is for our consumer package forwarding service only, not shipping. You cannot ship domestically with this.
• For any specific questions, please email our team at info@shipwithreach.com

You can ship almost anything that is allowed to be shipped in Canada.

For the safety of your shipment, we do not recommend sending hazardous or high value goods with our service.

All shipments are at your own risk. For any specific questions, please email our team at info@shipwithreach.com

2-7 business days. If there are concerns, please contact info@shipwithreach.com

Yes. If there are concerns, please contact info@shipwithreach.com

No. We print all labels from our shops as part of this drop-off service.

1. Contact info@shipwithreach.com or visit your nearest shop. Be ready to provide any item/package details to our team. Our team also weights the packages at the shop to verify pricing.

We can help! Contact our team at info@shipwithreach.com for your options.

Our team can provide you with a form to submit multiple recipient addresses at once, just send us an email at info@shipwithreach.com requesting this. We will print the labels. Then, drop them off at a location near you at your convenience. You can also be invoiced digitally, or pay at the shop.

Contact our team at info@shipwithreach.com for a form to fill out to submit multiple package addresses at once.

For over 100+ packages a month, contact us at info@shipwithreach.com for enterprise support and benefits.

Unfortunately, this is only a drop-off service, available in the select cities where we have shops.

A third party can drop off your order if you email us at info@shipwithreach.com in advance. Please be sure to include their information and make sure that they bring the following:

• A signed authorization form or letter from you
• A copy or photo of your ID

Zone 1 covers metropolitan postal codes & pricing, and accounts for most areas where shipments go.

Zone 2 covers rural/less populated areas, where shipments are less likely to go.

You can use our calculator to enter a postal code to determine the zone, as well as calculate a cost if you have the box dimensions. View that here.

Contact info@shipwithreach.com for any additional questions regarding this.

Yes. This is our current insurance policy:

• Free up to $100
• $6 - up to $200
• +$3 every additional $100 in value

Contact info@shipwithreach.com for any additional questions regarding this.

• Max length: 48” (122cm)
• Max length + girth: 130” (330cm)
• Max billable weight: 66lb. (30kg)
• If there are concerns, please contact info@shipwithreach.com
• Please note that pricing is based on the net or dimensional/volumetric weight, whichever is greater.

Yes, we have limited sizes of boxes & mailers available for purchase at the shop.

You are welcome to box or package your own items, however, we ask that you be mindful of weight and choose the appropriate packaging and cushioning to protect your package. Failure to do so will result in additional costs to repackage it. Our team is not responsible for damages related to your pre-packaged items.

In certain cases, package forwarding can be cheaper than independently shipping your own international purchases. It can also be more affordable than using a business provider's own shipping methods.

Some retailers may not have optimized shipping to Canada, or ship to Canada at all. With package forwarding, you can factor in shipping time to your U.S. shipping address, plus shipping time to the shop nearest you, and home delivery if chosen. If that is faster than the listed shipping time on the website of your chosen retailer, this would be a better option to speed up deliveries.

Yes, and it’s easy & affordable. Canadians are using package forwarding to ship from brands like Target, Ulta, Amazon.com, Walmart.com, and even international retailers from India and China.

Following a successful delivery to your free U.S. shipping address, it can take 2-7 business days to arrive at our shops for processing. In Ontario, it can take 2-3 business days, and 4-7 for the rest of Canada

For home deliveries, please allow for additional 2–7 days shipping time depending on your location.

Yes. There is no subscription or monthly fee, and no commitment required.

We can accept most things that are allowed to enter Canada. Please see the CBSA detailed restricted item list HERE.

• Mushrooms, tobacco, CBD or THC products
• Alcohol or alcohol-based products, including perfume
• Plants, mushroom spores, or live insects
• Pet food, treats, or supplements
• Guns, fireworks
• Egg products, fresh fruit or vegetables
• Items made from endangered species, such as crocodile or alligators
• Groceries from non-bulk retailers or services like Instacart (all items must be boxed & labelled in shipping packaging from retailer)

Please note we do not assist with shipping permits and all items are ordered at your own risk.

Please email us at info@shipwithreach.com if your package will be over 66 lbs. and/or larger than 130″. We can store packages up to 130″ and 66 lbs.

Additionally, we do not accept gifts, replacements or warranty items.All items within our service must have the applicable duty & tax accounted for. Please contact our team at info@shipwithreach.com if you have any concerns.

Yes, we can ship to any address in Canada for an additional cost.

We have pickup locations across Canada. Find the location nearest you HERE.

Please email us at info@shipwithreach.com if your package will be over 66 lbs. and/or larger than 130″. We can store packages up to 130″ and 66 lbs.

Size = Length (longest side of the package) + Girth (2 x width + 2 x height).

Our package forwarding base rates start at $6.99 for the first 5lbs, with additional costs based on extra weight, add-on services, and home delivery. View pricing details HERE.

Please note that pricing is based on either net (actual weight) or dimensional/volumetric weight of your whole package, as packaged by the retailer.

In order to know your billable weight, you need to know the actual weight (when you put your parcel on a scale) and the dimensional/volumetric weight.

( Length x Width x Height ) / 139

The billable weight is based on the greater of the two results, and does not include any additional services such as Personal Shopping fees or home delivery.

Learn more about pricing HERE.

Home delivery is based on our affordable Canadian shipping rates, which factors in your postal code and billable weight. See how those shipping rates are calculated HERE.

( Length x Width x Height ) ÷ 139

The Canadian Border Services may open your package to inspect for restricted or prohibited items. We will only open your package to verify your order.

Package forwarding insurance depends on the seller and the carrier. Send us an email at info@shipwithreach.com to discuss options.

We will hold your packages at our shop for pickup for up to 60 days. Please send us an email at orders@shipwithreach.com if you want to delay a home delivery order.

A third party can pick up your order if you email us at orders@shipwithreach.com in advance. Please be sure to include their information and make sure that they bring the following:

• A signed authorization form or letter from you
• A copy or photo of your ID

We can offer you our Personal Shopping service with our U.S. credit card for an additional cost. View Personal Shopping pricing HERE.

Send us an email to info@shipwithreach.com with all your order details and we’ll place the order on your behalf.

Your invoice might include the following:

• Net weight & volumetric weight: We measure this to determine the cross-border shipping fee.
• Reach fee: This is our low-cost way of bundling all things associated with cross-border shipping. We cover your brokerage fees, travel fees, package handling fees, and more!
• CBSA charges: The Canadian government collects duties & taxes depending on the type of item ordered and country it was made in. Orders under $40 are tax-free and duty-free, and under $150 are duty-free.
• Direct shipping fee: Getting your package shipped to your house? This is where you'll see your discounted shipping rate.
• Provincial tax: Like all other services, tax is applied to your final total.

Have questions? Get in touch with our team by emailing info@shipwithreach.com

Unfortunately, we do not consolidate shipments.

For retailers that accept Canadian credit cards, payment is handled through your Reach account on our package forwarding dashboard. Sign up or log in HERE.

If you are shipping directly to your address, you will be invoiced prior to shipping.

If you are using our Personal Shopping service, you will be invoiced prior to purchase and can either pick up your package or directly ship your packages to you.

We accept all major credit cards through our online payment portal. If you are experiencing online issues, please contact us at info@shipwithreach.com to discuss alternative payment options.

We can prepare commercial invoices upon request, just send us an email at info@shipwithreach.com

The Canada Border Services Agency (CBSA) collects duties and taxes on imported goods on behalf of the Government of Canada.

Orders under $40 CAD are duty-free and tax free, and orders under $150 CAD are duty free. Please use the official CBSA calculator to get an estimate.

Duty rates are established by the Canadian government and vary based on trade agreement. We do not profit from duty or taxes on your orders.

The Reach fee is our way of covering your potential brokerage fees, customs clearances, and transportation fees. These are all bundled into one convenient and affordable price. Find out more HERE.

Every returns case is unique. Please reach out to orders@shipwithreach.com to begin the process.

Returns option 1 - Starting at $44.99 CAD

This includes full return handling from our team, including personalized customs brokerage and CBSA form completion, direct credit card refund, and more.

Returns option 2 - Free

We will send you a B3 form to begin your return with the CBSA.

Please note that we do not process returns for items not within our service, gifts, replacements, or warranty items. Additionally, all items must have the applicable tax & duty accounted for. Contact our team at orders@shipwithreach.comif there is a concern with your order.