🎁 Limited time - Ship your packages across Canada starting at $9.99! Learn more here.

📦 Forwarding packages? Choose delivery to your home address & get a free delivery up to 5lbs! Log in for details.

⚠️ Our Vancouver location is temporarily closed. All current & future packages will be sent to your home at no cost.

See our most frequently asked questions

Frequently Asked Questions


Other topics:

General


Following a successful delivery to your free U,S. shipping address, it can take 2-7 business days. In Ontario, it can take 3-5 business days, and 4-7 for the rest of Canada. For home deliveries, please allow for additional shipping time.

Non-members can shop on our retail floor and ship from our store. Membership is only required for receiving packages through Reach.

Click HERE to see member’s benefits.

Yes, you can sign up HERE for your free U.S. address.

We can accept most things that are allowed to enter Canada. Please see the CBSA restricted item list HERE.
We do not recommend orders for the following items:
•  Alcohol, tobacco, CBD or THC products
•  Plants, mushroom spores, or live insects
•  Pet food, treats, or supplements
•  Guns, fireworks
•  Egg products, fresh fruit or vegetables
•  Items made from endangered species, such as crocodile or alligators
Please note we do not assist with shipping permits and all items are ordered at your own risk.

We have pickup locations across Canada. Find the location nearest you HERE.

Yes, we can ship to any address in Canada at our discounted shipping rates.

Package Forwarding


Please let us know if your package will be over 66 lbs. and/or larger than 130″. We can store packages up to 130″ and 66 lbs.

Size = Length (longest side of the package) + Girth (2 x width + 2 x height).

We accept anything compliant to be imported to Canada, which excludes illegal/prohibited items. Prohibited items vary by country and carrier.

Click HERE to view the CBSA’s list of restricted goods.

Please let us know if your package will be over 66 lbs. and/or larger than 130″. We can store packages up to 130″ and 66 lbs.

You don't have to measure, weigh, or calculate anything! We can do all of that for you here at our Reach E-Shop.

Click HERE to find a Reach E-Shop near you.

You can also bring your items in, and we'll package them for you. Packaging is free for members.

The dimensional weight is calculated as follow:
( Length x Width x Height ) ÷ 139

You don't have to measure, weigh, or calculate anything! We can do all of that for you here at our Reach E-Shop.

Click HERE to find a Reach E-Shop near you.

The Canadian Border Services and Reach E-Shop may open and inspect your package for Prohibited/restricted items and dangerous goods.

Click HERE to view the CBSA’s list of restricted goods.

Yes, we can pack, repack, and consolidate your shipment or returns at your request at no cost.

If you are using our U.S. address (Box Forwarding Service), you can order from several different shopping websites at the same time, and we will consolidate your parcels together upon request.

That depends on the seller and the carrier. Send us an email or call your local Reach E-Shop to check. If we can't offer insurance directly, we can recommend some other options.

Visit our CONTACT page

Reach E-Shop offers a variety of shipping options. Click here to check out a list of our rates

In order to know your billable weight, you need to know the actual weight (when you put your parcel on a scale) and the dimensional weight.

The dimensional weight is calculated as follow:
( Length x Width x Height ) / 139

You don't have to measure, weight, or calculate anything! We can do all of that for you here at a Reach E-Shop.

Click HERE to find a Reach E-Shop near you.

Orders


We hold your packages or ship to you within 15 days to 60 days. You will receive an automated email when your parcel arrives and a reminder email after one week.

Call your local Reach E-Shop or EMAIL US if there are any additional questions

A third party can pick up your order if you email us in advance. Please be sure to include their information and make sure that they bring the following:

  • A signed authorization form or letter from you
  • A copy or photo of your ID

For companies that don't ship to Canada, you can use our U.S. address forwarding service.

Get your U.S. shipping address HERE.

We will shop for you using our Assisted Purchase Service:

  • Send us an email to info@shipwithreach.com with all your order details.
  • We'll send you an invoice including the service cost (7.5% of the final order price) and await your payment
  • We'll order the item, and we'll notify you when your item arrives.

Your invoice might include the following:

  • Net weight & volumetric weight: We measure this to determine the cross-border shipping fee.
  • Reach fee: This is our low-cost way of bundling all things associated with cross-border shipping. We cover your brokerage fees, travel fees, package handling fees, and more!
  • CBSA charges: The Canadian government collects duties & taxes depending on the type of item ordered and country it was made in. Orders under $40 are tax-free and duty-free, and under $150 are duty-free.
  • Direct shipping fee: Getting your package shipped to your house? This is where you'll see your discounted shipping rate.
  • Provincial tax: Like all other services, tax is applied to your final total.

Have any questions? Get in touch with our team by emailing info@shipwithreach.com

Payment & Fees


For retailers that accept Canadian credit cards, you pay for your package online and pay the taxes, duties, and Reach forwarding fee upon pickup.

If you are shipping direct to your address, you will be invoiced prior to shipping.

If you are using our Personal Shopping service, you will be invoiced prior to purchase and can either pick up your package (and pay fees in person) or directly ship your packages to you (pay fees through invoice).

We accept debit, credit, Apple Pay, Google Pay, Samsung Pay, and other compatible tap payment methods. We are currently not accepting cash.

We can receive the orders at our U.S. address and forward them to you. Get your U.S. shipping address HERE.

Reach E-Shop offers a variety of shipping options.

Click HERE to check out our list of rates.

We can prepare commercial invoices upon request, just send us an email or give us a call.

The Canada Border Services Agency (CBSA) collects duties and taxes on imported goods on behalf of the Government of Canada.

Orders under $40 CAD are duty and tax free and under $150 CAD are duty free. Please use the official CBSA calculator to get an estimate.

Duty rates are established by the government and vary based on trade agreement.

The Reach fee is our way of covering your potential brokerage fees, customs clearances, and transportation fees. These are all bundled into one convenient price. Find out more HERE.

In certain cases, package forwarding can be cheaper than independently shipping your own international purchases. It can also be more affordable than using a business provider's own shipping methods.

Returns


Every returns case is unique. Please reach out to orders@shipwithreach.com to begin the process.

Returns option 1 - Starting at $44.99 CAD

This includes full return handling from our team, including personalized customs brokerage and CBSA form completion, direct credit card refund, and more.

Returns option 2 - Free

We will send you a B3 form to begin your return with the CBSA.

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