🎁 Send your packages across Canada for as low as $9.99! Learn more here.
⚠️ Your U.S. shipping address has changed. Log in for details.
Following a successful delivery to your free U,S. shipping address, it can take 2-7 business days. In Ontario, it can take 3-5 business days, and 4-7 for the rest of Canada. For home deliveries, please allow for additional shipping time.
Non-members can shop on our retail floor and ship from
our store. Membership is only required for receiving
packages through Reach.
Click HERE to see member’s
benefits.
Yes, you can sign up HERE for your free U.S. address.
We can accept most things that are allowed to enter Canada. Please see the CBSA restricted item list HERE.
We do not recommend orders for the following items: • Mushrooms, tobacco, CBD or THC products • Alcohol or alcohol-based products, including perfume • Plants, mushroom spores, or live insects • Pet food, treats, or supplements • Guns, fireworks • Egg products, fresh fruit or vegetables • Items made from endangered species, such as crocodile or alligators • Groceries from non-bulk retailers or services like Instacart (all items must be boxed & labelled in shipping packaging from retailer)
Please note we do not assist with shipping permits and all items are ordered at your own risk.
Additionally, we do not accept gifts, replacements or warranty items. All items within our service must have the applicable duty & tax accounted for. Please contact our team at info@shipwithreach.com if you have any concerns.
We have pickup locations across Canada. Find the location nearest you HERE.
Yes, we can ship to any address in Canada at our discounted shipping rates.
Please let us know if your package will be over 66 lbs. and/or larger than 130″. We can store
packages up to 130″ and 66 lbs.
Size = Length (longest side of the package) + Girth (2 x width + 2 x height).
We accept anything compliant to be imported to Canada,
which excludes illegal/prohibited items. Prohibited
items vary by country and carrier.
Click HERE to view the CBSA’s list of restricted goods.
Please let us know if your package will be over 66 lbs. and/or larger than 130″. We can store
packages up to 130″ and 66 lbs.
You don't have to measure, weigh, or calculate anything!
We can do all of that for you here at our Reach
E-Shop.
Click HERE to
find a Reach E-Shop near you.
You can also bring your items in, and we'll package them
for you. Packaging is free for members.
The dimensional weight is calculated as follow:
( Length x Width x Height ) ÷ 139
You don't have to measure, weigh, or calculate anything! We can do all of that for you here at our Reach E-Shop. Click HERE to
find a Reach E-Shop near you.
The Canadian Border Services and Reach E-Shop may open
and inspect your package for Prohibited/restricted items
and dangerous goods.
Click HERE to view the CBSA’s list of restricted goods.
That depends on the seller and the carrier. Send us an
email or call your local Reach E-Shop to check. If we
can't offer insurance directly, we can recommend some
other options.
Visit our CONTACT page
Reach E-Shop offers a variety of shipping options. Click here to check out a list of our rates
In order to know your billable weight, you need to know the actual weight (when you put your parcel on a scale) and the dimensional weight. The dimensional weight is calculated as follow: ( Length x Width x Height ) / 139 You don't have to measure, weight, or calculate anything! We can do all of that for you here at a Reach E-Shop. Click HERE to find a Reach E-Shop near you.
We hold your packages or ship to you within 15 days to 60 days. You
will receive an automated email when your parcel arrives
and a reminder email after one week.
Call your local Reach E-Shop or EMAIL US if
there are any additional questions
A third party can pick up your order if you email us
in advance. Please be sure to include their
information and make sure that they bring the
following:
For companies that don't ship to Canada, you can use our
U.S. address forwarding service.
Get your U.S. shipping address HERE.
We will shop for you using our Assisted Purchase
Service:
Your invoice might include the following:
Have any questions? Get in touch with our team by emailing info@shipwithreach.com
For retailers that accept Canadian credit cards, you pay
for your package online and pay the taxes, duties, and
Reach forwarding fee upon pickup.
If you are shipping direct to your address, you will be
invoiced prior to shipping.
If you are using our Personal Shopping service, you will
be invoiced prior to purchase and can either pick up
your package (and pay fees in person) or directly ship
your packages to you (pay fees through invoice).
We accept debit, credit, Apple Pay, Google Pay, Samsung Pay, and other compatible tap payment methods. We are currently not accepting cash.
We can receive the orders at our U.S. address and forward them to you. Get your U.S. shipping address HERE.
Reach E-Shop offers a variety of shipping options.
Click HERE to check out our
list of rates.
We can prepare commercial invoices upon request, just send us an email or give us a call.
The Canada Border Services Agency (CBSA) collects duties
and taxes on imported goods on behalf of the Government
of Canada.
Orders under $40 CAD are duty and tax free and under $150 CAD are duty free. Please use the official CBSA calculator to get an estimate.
Duty rates are established by the government and vary based on trade agreement.
The Reach fee is our way of covering your potential brokerage fees, customs clearances, and transportation fees. These are all bundled into one convenient price. Find out more HERE.
In certain cases, package forwarding can be cheaper than independently shipping your own international purchases. It can also be more affordable than using a business provider's own shipping methods.
Every returns case is unique. Please reach out to orders@shipwithreach.com to begin the process.
Returns option 1 - Starting at $44.99 CAD
This includes full return handling from our team, including personalized customs brokerage and CBSA form completion, direct credit card refund, and more.
Returns option 2 - Free
We will send you a B3 form to begin your return with the CBSA.
Please note that we do not process returns for items not within our service, gifts, replacements, or warranty items. Additionally, all items must have the applicable tax & duty accounted for. Contact our team at orders@shipwithreach.com if there is a concern with your order.
