🎁 Limited time - Ship your packages across Canada starting at $9.99! Contact us to get started

📦 Forwarding packages? Choose delivery to your home address & get free delivery on all regular size packages! Log in for details.

⚠️ Our Vancouver location is temporarily closed. All current & future packages will be sent to your home at no cost.

Welcome to the Help Center

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Frequently
Asked Questions

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Once it reaches your U.S. shipping address, it takes 2-5 business days to reach our Canadian shops, provided there are no unforeseen delays.

Please note that deliveries to British Columbia may require 5 to 7 business days.

Sign up online or shop by your nearest E-Shop location and we can help you get started!

We have shops in Toronto and Vancouver, as well as pick-up & drop off locations in various cities like Calgary and Mississauga. Have a look at our locations page to find a shop near you.

Yes! We accept anything compliant to be imported to Canada, which excludes illegal/prohibited items. Prohibited items vary by country and carrier. Click here to view the CBSA’s list of restricted goods.

The base cost is $6.99/5 lbs, and $3 for every 5lbs after. Please view our pricing page for more information.

The Canada Border Services Agency (CBSA) collects duties and taxes on imported goods on behalf of the Government of Canada.


Orders under $40 CAD are duty and tax-free, and orders under $150 CAD are duty-free. You can use the CBSA’s official calculator to determine duties over $150 CAD by clicking HERE

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